Linux and Unix system software support in Cambridge

Outsource the technical support of your Unix/Linux servers to Crossbone Systems. We are experts in all flavours of Linux, Solaris and Mac OS X.

Get expertise, today

Common business problems that our support packages solve:

  • A lack of Unix or Linux skills required to support a legacy server platform
  • The need for a guru/mentor role that permanent employees can call on as required
  • Refusal or unwillingness of permanent staff to support a platform out-of-hours
  • Insufficient budget to keep specialist Unix skills in-house

The cover we offer

We are able to provide incident support to businesses in Cambridge and the surrounding areas, either during office hours or 24/7. Our support package has three levels:

Standard Silver Gold
Free email support Yes Yes Yes
Phone support? Yes Yes Yes
Office hours covered? Yes Yes Yes
24 hour cover No Yes Yes
Remote login support No No Yes
Cost per month £499 £899 £1299
Cost per phone incident £40 £40 £30
  No No No

All our support packages are designed to assist you with emergency (re)configuration problems with Unix-based operating systems on your servers, as well as provide you with any general advice on any aspects of your unix servers as required. Our support staff have over 10 years experience working with Unix systems so any specific technical questions can be asked via email or telephone.

An overview of the main features of our packages is provided below.

Free email support

Sometimes a small but important issue can be resolved within the hour by email. This cover is included in all packages and allows a problem to be resolved without incurring any telephone incident charges.

Telephone support

Sometimes a problem requires a detailed analysis. To help with these incidents we provide telephone support. On our standard package, telephone incidents are permitted during office hours, (9am - 5:30pm UK local time).

For 24/7 telephone coverage, our Silver and Gold packages offer competitive rates.

Telephone incidents are charged as listed and indicate an hourly rate, (i.e. if a second call is made within an hour from the start of the first call, you will only be charged once). All incident charges are invoiced at the end of the month in which they occur.

24 hour cover

Our Standard support package is designed to let you outsource your Linux and Unix skills to us. This represents a huge cost saving on employing a single Unix specialist in your organization.

However, our cover really shines with the Silver and Gold packages in which you are able to call on us for help with system issues at any time of the day or night. (Note: packages do not include on-site visits). On site visits will only be made by prior arrangement and will typically be charged at our standard daily rate.

Remote login support

For some situations, you may not have or want to engage in technical discussion, you may have one or more servers that require occasional maintenance and emergency support. In this situation, our Gold package is ideal as it allows Crossbone Systems engineers to troubleshoot your systems remotely.

Get support now
You can activate your support contract immediately online.

Not convinced?

We think our three-level offering is competitive and suitable for most business needs. However, if you are unsure about any aspect of our cover please email questions@crossbonesystems.com with your query. If you prefer to talk to a real person, you can call us on 01223 91 1544 during office hours.

If you wish to set up a more specific arrangement, please contact us directly.

All prices listed on this page are exclusive of VAT.